When you choose to use this website www.cupandcakes.co.uk you are choosing to accept the Terms and Conditions of Use.

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Visitors, Users and Customers bear the responsibility for any decisions they take based on the information provided by Cup n Cakes (“Company”) and through this website. While I endeavour to keep the information up to date and correct, I make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

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In no event will the Company be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever in connection with, the use of this website.

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Copyright

The Company owns the copyright to all of the material and content used on this website, including copy and photographs.

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You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of this website without written consent from the Company, unless it is shared in its entirety and the source is quoted (www.cupandcakes.co.uk Cup n Cakes by Sharon Smith)

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The design copyright is the property of the company. The customer does not have any claim on the design. The company reserves the right to use images of any design for promotional purposes following the event.

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Confidentiality

Everything discussed during the order form process or via electronic communication including Facebook Page messages and direct email remains completely confidential by both parties.

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The conditions set out here constitute my terms of sale. Please contact me for clarity on any matter which is not clear or you do not understand and note that nothing contained here affects your statutory rights as a consumer. 

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Timescales 

I will endeavour to do everything I can to accommodate your order however I work to a maximum number of cakes per week and will not compromise quality through greed. 

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Usually 3 months’ notice for wedding cakes and 4 weeks for celebration cakes is sufficient, with less notice required during the winter months. 

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Customer Satisfactions Guarantee 

Should you be unhappy with the cake I will do everything I can to rectify the matter before the event. If you are still unsatisfied then I will refund the price of cake in return for the product. 

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If there is a design problem the cake is to be photographed and e-mailed within 48 hours of the cake being collected or delivered. Situations where the cake is eaten, and therefore not returned, vouchers may be offered. 

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If you have a complaint about the taste of the cake then a sample is to be provided within 24 hours. 

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Check Your Order 

While I take every measure possible to check orders it is also the responsibility of the customer to make sure the details on the order form are accurate. While I will do everything I can to rectify the situation when an error is made i.e. wrong date then the responsibility lies with the customer to check the details. 

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Deposits and Payments 

Once the order is placed the deposit (£100 for wedding and 25% for novelty cakes) is non- transferable and non-refundable. 

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The order is confirmed on receipt of the deposit and no guarantees can be given on availability until the deposit has been paid. 

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Balances for wedding cakes are due 14 days before the wedding and for novelty cakes 7 days before the event unless an alternative agreement has been made. 

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Cancelled orders with less than 30 days’ notice are payable in full. 

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Delivery 

When a cake is to be delivered it remains the responsibility of the company while in transit. Where any damage occurs then it is the sole responsibility of the company to make good any damage. If this is not possible, for whatever reason, then a full refund will be given. 

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Collection 

As you will appreciate that once the cake leaves my premises then responsibility then passes to the customer and the company is not liable for any damage in transit. Please be aware that a flat surface is required to retain the stability of the cake and should be secured where possible to remove the risk of movement in transit. 

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If you are unsure please ask me. 

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Best Before Dates 

When preparing some cakes, especially larger ones, the cakes need to be in prep for two sometimes three days before the event. While I will do everything to ensure that the cake is as fresh as possible for the event the best before dates are usually within two days of the event. 

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To assist in prolonging the shelf life the cakes are best placed in a sealed container (this will damage a sugarpaste finish) in the fridge. We do not accept liability for consumption from two days following the event. 

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Non-Edible Decorations 

During the design process the customer will be informed of any non-edible decoration that will be used to construct the cake. The customer must relay this information to the venue / hosts. 

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The company reserves the right to update these Terms and Conditions.  Last Updated 10 May 2021.